Refund policy
Return & Refund Policy
Last updated: October 8, 2026
Every Seasonal Co. candle is made to order just for you. Because of this, we can’t accept returns or exchanges for a change of mind, including scent preference or a gift that’s no longer wanted. If anything is wrong with your order, though, we’ll make it right.
Where we ship
We currently ship only to addresses within the United States. We can’t accept orders for delivery outside the US at this time.
Damaged, defective or incorrect items
If your order arrives damaged or defective (for example, a cracked jar or a misprinted label), or isn’t the item you ordered, we’ll send a free replacement or give you a full refund, whichever you prefer.
To make a claim:
- Email us at hello@seasonalco.us within 14 days of delivery.
- Include your order number and clear photos showing the issue, the full item and the shipping packaging. If more than one item is affected, please include a photo showing all of them together.
- Please keep the item until your claim is resolved. You don’t need to send it back unless we ask.
We’ll reply within 2 business days. Claims made more than 14 days after delivery may not be eligible.
What isn’t covered
- Change of mind, scent preference or unwanted gifts
- Damage that happens after delivery, including from improper burning (see Candle Care & Safety below)
- Natural characteristics of soy wax and handmade products, such as frosting, wet spots, slight color differences or small variations in label placement
- Orders that are undeliverable or delivered to the wrong place because of an incorrect or incomplete address entered at checkout
- Sale items and gift cards, unless they arrive damaged or defective
Order changes and cancellations
Each order goes into production shortly after it’s placed. If you need to change or cancel an order, contact us right away. Once production begins, we can’t cancel or change it.
Lost or delayed packages
If your tracking shows “delivered” but you can’t find your package, please check with neighbors and your local post office, then contact us within 7 days of the delivery date. If your order hasn’t arrived within 30 days of shipping, contact us within 7 days after that and we’ll investigate. We can’t replace packages confirmed as delivered to the address provided at checkout, but we’ll help you file a claim with the carrier.
Refunds
Once your claim is approved, your refund will go back to your original payment method within 10 business days. Your bank or card company may take additional time to process it. If more than 15 business days have passed since approval, please contact us at hello@seasonalco.us.
Candle Care & Safety
Never leave a burning candle unattended. Keep it away from children, pets, drafts and anything flammable. Burn it on a heat-resistant surface and trim the wick to ¼ inch before each use. Don’t burn it for more than 4 hours at a time, and stop when ½ inch of wax remains. To the fullest extent permitted by law, Seasonal Co. is not responsible for damage or injury caused by failing to follow these instructions.
Your rights
Nothing in this policy limits your rights under applicable consumer protection laws.
Questions? Email us at hello@seasonalco.us.